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Auto Loans FAQs

FAQs About Auto Loans

Who do I contact for general information and questions regarding auto loans advertised on E-LOAN.com?

Contact the trusted service provider that you were referred to directly for information concerning loans in process. Detailed contact information for each provider can be found on their respective website.

Who do I contact if I have questions about an existing E-LOAN auto loan?


If your loan was funded prior to 3/31/08, either Citi Financial or Systems & Services Technologies (SST) is currently servicing your loan. Their contact information is as follows:

Citi Financial: 1-800-486-1750*
Systems & Services Technologies: 1-800-789-8001*

*Their automated system is available 24 hours a day

For title questions related to your existing E-LOAN Auto Loan, please call 1-888-324-4964. If your loan was funded after 3/31/08, please contact the trusted service provider you were initially referred to for any questions you have regarding your auto loan.

Can I apply for an E-loan auto loan?

All auto loans advertised on eloan.com are provided by several preferred, nationally recognized lending partners. Click here to find a loan.

All deposit products offered through E-LOAN, Inc. (E-LOAN) will be opened through Banco Popular North America (BPNA), a New York state chartered bank insured by the FDIC that is the direct parent company of E-LOAN (i.e. E-LOAN is a wholly-owned subsidiary of BPNA). Processing services are provided by BPNA. All deposits with BPNA are insured for the maximum amount allowed by law, and all balances on deposit with BPNA (whether directly or through E-LOAN) would be combined for purposes of determining FDIC coverage eligibility. Beginning January 1, 2013, all of a depositor's accounts at an insured depository institution, including all noninterest-bearing transaction accounts, will be insured by the FDIC up to the standard maximum deposit insurance amount ($250,000), for each deposit insurance ownership category. For more information about FDIC insurance coverage of noninterest-bearing transaction accounts, visit ww.fdic.gov/deposit/deposits/unlimited/expiration.html.