PRIVACY POLICY SUMMARY

E-LOAN is dedicated to protecting the privacy of your information. E-LOAN is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.eloan.com. Because E-LOAN wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

We do not sell or share your information with third party marketers. So, there is no need for you to ask us not to. In fact, there is no need for you to opt-out of any information sharing because, unlike most financial institutions, we provide you with an opt-in. This means we won't share your information unless you explicitly tell us to, even though the law allows financial institutions to share your information unless and until you tell them not to. Additionally, although the law allows financial institutions to share your information with other financial institutions under a "joint marketing agreement" without your consent, we don't.

Because we feel that current laws are inadequate in protecting your privacy, we've taken the liberty of providing you more privacy protections than the law requires. Now that you know some things we don't do, here's what we do:

WE SHARE YOUR PERSONAL INFORMATION:

• When you explicitly instruct us (opt-in) to forward your application to another lender that may be able to help you in the event we are unable to offer you a product that meets your needs.
• With companies involved in the loan or banking process such as appraisers or title companies.
• With service providers that assist us with processes or functions.
• As required by law.

WE SEND YOU COMMUNICATIONS:

• During the loan process as necessary to complete the transaction.
• To assist you with your debt management or recommend loan products, which you may opt-out of when your first open an account or anytime you receive an E-LOAN marketing email by clicking on the unsubscribe link.
• As necessary to update you on the status of your accounts.

WE PROTECT YOUR INFORMATION:

• Using Secure Sockets Layer (SSL) technology supporting up to 128-bit encryption to prevent unauthorized parties from viewing any personal information transmitted to or from E-LOAN.
• By limiting access to your personal information to only those authorized parties that have a "need to know".
• By requiring all employees to pass a training course on privacy and sign a privacy pledge.

Please review our full policy below for more details. If you have any questions pertaining to our privacy policy, please contact us.

E-LOAN may collect and use your personal information to respond to your requests for our financial products and services or to provide you with information about products or services that may be of value to you. Certain personal information E-LOAN collects about you may be publicly available via government records, telephone books, and other widely available media (i.e. the Internet). However, we treat all information you provide to us as non-public.

1. Information you provide

E-LOAN collects the personal information you provide when you:

• Use our loan planning tools
• Apply for a mortgage, home equity loan, auto loan, or open a savings account or certificate of deposit.
• Register for a My E-LOAN account
• Participate in a contest, promotion or online survey
• Contact E-LOAN with a question or suggestion

Loan planning tools
When you use our loan planning tools we collect information including email address, loan amount, interest rate, and payment terms. We use this information to provide you email communications that you have requested for newsletters. Additionally, if you subscribe to our Credit Monitoring service, we collect the credit card information you provide to us. Your credit card number is encrypted and stored for refund purposes should you decide to cancel the service at a later time.

Savings Account or Certificate of Deposit
We collect certain information from you when you open a savings account or certificate of deposit. This includes personal information such as name, address, social security number, and bank account and routing numbers. This allows you to transfer money between accounts and lets us facilitate the transactions.

Mortgage or auto loan application
In order to process your mortgage or auto loan application, we collect information including name, address, social security number, assets/liabilities, property location and value, and Real Estate agent/relocation agent. If you apply for a mortgage loan, we may request your credit card number over the phone, which we will provide to an approved appraiser when we order your appraisal for you.

My E-LOAN account
If you apply for a mortgage loan, you will receive a My E-LOAN account. However, you may create a My E-LOAN account without applying for a mortgage loan if you wish to access the special features we offer in our My E-LOAN program. When you register for a My E-LOAN account, we request information including name, email address, and telephone number. Your My E-LOAN account allows you to easily manage your debt and track market conditions. When you enter your information to your online mortgage application, the information is saved in your preferences so that you can return to your application and finish completing it at another time without having to reenter any information.

When you setup a My E-LOAN account, you will select a password to use. You will need this password to access your personalized Web page.

Contest, promotion or online surveys
We sometimes run contests on our site in which we ask visitors for contact information (like their email address), and we may ask additional optional survey information (like product preferences). We will use information from contest entries to contact you if you win, and names of contact winner will be made available upon request, as required by law. We may use survey information for aggregate analysis of our contest entrants. Your choice of whether to participate in a contest will have no affect on your ability to access or use the rest of our website. All contests are subject to rules that will be available with each particular contest.

Contacting E-LOAN
When you contact E-LOAN with a question or suggestion we collect your name, email address, and telephone number. We only use personal information we collect to respond to and/or resolve your question or concern.

2. Optional information

When accessing the E-LOAN website, we may give you the option of submitting general information, such as whether you own a home, for purposes related to providing you with new financial products or services that may be of value to you. Certain information must be provided at the time you submit your request for a financial service or product. We allow you to submit your loan application without providing certain optional information to speed up the loan process. However, you will be required to give us any missing information required by our investors or needed to process and fund your loan.

3. Information collected from other sources

E-LOAN may also collect information about you from the following sources:

• Consumer reporting agency: We may receive information regarding your creditworthiness or credit history from a consumer reporting agency. We use this information to approve and process your loan application, and to offer E-LOAN products that may be of interest to you.
• Outside sources: We may receive information regarding your employment or bank accounts from others who have relationships with you. E-LOAN uses this information to verify representations you make, such as your employment history, loan or credit card balances or your property insurance coverage.


4. Technical information

We use technology to:

• Gather technical information from your Web browser (IP address, operating systems);
• Set persistent cookies on your computer; and
• Collect anonymous, non-personally identifiable information about your navigation throughout our website by using "action tags" or invisible "gifs" placed on our website by E-LOAN or our business partners.

We use this information for routine Website maintenance; to establish that you are a unique user; to assist you in the loan process; and/or for purposes of assessing the effectiveness of our Website, products and services.

If you choose to disable cookies, you will still be able to access most of the E-LOAN website. However, as a security precaution, in order to apply for a loan you may be required to enable cookies on your Internet browser.

You may also use cookies to remember your log-in username, if you elect this option. If you do not elect this option, you will be required to re-enter your username and password each time you access your account. These cookies do not contain any personally identifiable information.

5. Third Party Advertisements

E-LOAN does NOT use third party advertising companies to provide advertisements on the E-LOAN website.

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E-LOAN may share your personal information:

• When you opt-in to information sharing.

Examples: You may consider it beneficial for us to forward your loan application to another lending partner who may be able to help you in the event we are unable to offer you a loan that meets your needs. You may find this convenient since it means you may not need to search for another lender or complete another loan application. If you are interested in this benefit, you will be afforded the opportunity to opt-in at the end of the loan application. Similarly, you may apply for a loan in conjunction with a campaign associated with an airline frequent flyer program. In order to have the airline credit your mileage, you will be given the opportunity to provide information such as your frequent flyer account number if you wish for us to notify the airlines of the mileage that should be credited to your account. In doing so, we will share minimal information with the airlines so that they credit the proper account.

If you choose to use our referral service to tell a friend about our career opportunities, we will ask for the name and email address for you and your friend. We will automatically send your friend a one-time email with a link to visit the site. We store this information for the sole purpose of sending this one-time email. You or your friend may contact us using the email form below to request that we remove this information from our database.

• With companies involved in the loan or savings account process.

Examples: Appraisers, credit reporting agencies and title companies are a necessary part of the loan or banking transaction. Therefore, we must provide some of your information to these companies in order to process and fund your loan. Additionally, because we do not service mortgage loans or some of our auto loans, we will sell these loans to investors/lenders and you will be notified which company will service your loan and to whom your payments should be sent. These companies are required by law to adhere to federal and state privacy regulations.

• With companies that perform services on our behalf.

Examples: We sometimes use service providers to assist us with specific processes or functions such as distributing our emails for us or collecting survey information from our customers. We require the service providers we use to sign business agreements that restrict their use of your information to fulfilling the contracted service.

• As required by law.

Examples: We may need to share your information with law enforcement or government agencies in response to a subpoena, state/federal audit or other similar circumstances. Additionally, the law requires that all mortgages and deeds of trust be recorded with the local county recorder's office.

The E-LOAN website may link you to other companies' websites that offer services that may be of interest to you. These companies do not obtain any specific information about you or your transaction on the E-LOAN website. You may also access the E-LOAN website from another company's website. We may collect Web traffic statistics from you and other consumers' Web browsers, and we may share this aggregated information with outside companies to assist them with assessing the effectiveness of their website content. No personal information is shared in this aggregated information.

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When you open a savings account or certificate of deposit through E-LOAN, we create an account for you with our affiliate, Banco Popular North America (BPNA), a New York state chartered bank. These deposit accounts are FDIC insured through BPNA. BPNA will use your information solely to provide services on these accounts.

E-LOAN no longer uses overseas service providers.

E-LOAN always provides you with the opportunity to opt-out of communications that offer our products and services. You can opt-out of marketing communications when you first set up your My E-LOAN account or at anytime by clicking on the following link: https://www.eloan.com/optout and completing the applicable section(s).

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We provide you with the ability to view, and if necessary, update and correct, information we maintain about you in our systems. Currently, access is limited to loan applications, My E-LOAN account activity, and select loan planning tools.

Loan applications: You may view your disclosures, including your mortgage loan application, by accessing your E-Track account. If you request paper copies of your disclosures when you submit your application, we will send you a paper copy in addition to providing your disclosures electronically. You may request a change or update to the information in your file by contacting your Loan Consultant or a Customer Service representative at 1-888-533-5333.

My E-LOAN account: You may update information contained in your My E-LOAN account by logging into your account and clicking "Personalize my E-LOAN".

Loan Planning Tools: Email addresses needed to send communications for newsletter subscriptions can be updated or changed by submitting a new email address on the subscription page, updating your preferences and selecting the "update" button.

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E-LOAN uses a variety of security safeguards to protect your information from loss, misuse, alteration or destruction. For example, you will only be able to access information in your My E-LOAN account by submitting your private username and password. We provide access to your personal information to E-LOAN employees and other authorized parties on a "need to know" basis. In addition, we require that all employees attend our privacy training program and sign a Privacy Pledge that indicates that they are aware of E-LOAN's privacy policies regarding using and disclosing information.

E-LOAN also uses Secure Sockets Layer (SSL) technology supporting up to 128-bit encryption to prevent unauthorized parties from viewing any personal information transmitted to or from E-LOAN during your session. We have also obtained a digital certificate from VeriSign for www.eloan.com and its subdomains.

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Federal and state agencies require that E-LOAN provide aggregated demographic and loan funding information about our loan applicants. We maintain electronic and hardcopy loan application information for funded/closed/withdrawn loans for a period of 7 years in accordance with federal and state laws.

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Please fill out the form below to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within two business days. If you do not hear from us within this time frame or if your question or complaint is not handled to your satisfaction, then you may contact the Better Business Bureau at www.oakland.bbb.org. If you do not receive acknowledgment of your inquiry or your inquiry is not satisfactorily addressed, you may contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process. TRUSTe will serve as a liaison with the website to resolve users concerns.

E-LOAN, Inc.
6230 Stoneridge Mall Dr.
Pleasanton, CA 94588
Attn: Privacy Department

To accommodate changes on the website, changing technology, and legal developments, E-LOAN may change this Privacy Policy from time to time. We will notify you in writing of significant changes to our information privacy practices, and will prominently post the current version of the Privacy Policy at the E-LOAN website.

Last revision date: January 29, 2008

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