E-LOAN: Radically Simple
The old way of banking can be intimidating, frustrating and outright unfair. At E-LOAN, we do things differently. We draw upon our pro consumer values to deliver our customers the best online experience possible—all with unmatched customer privacy and no surprises.
Keep it simple with E-LOAN.
Company
E-LOAN is a nationwide financial services company that is dedicated to providing consumers with a simple, easy and open way to obtain high yield savings accounts and CDs. Our web site also provides access to several preferred, nationally recognized lending partners that may be able to assist you in obtaining a loan that meets your financial needs.
Since our 1997 launch, E-LOAN has led the charge to protect consumers' financial privacy. We've lobbied Congress; we've helped change laws for the better. We've also assisted tens of thousands in securing the loans they need. From its inception, E-LOAN has originated over $32 billion in consumer loans. In 2006 E-LOAN successfully launched Online Savings & CD accounts.
E-LOAN is a wholly-owned subsidiary of Banco Popular North America, a New York State-chartered bank, which in turn is a wholly-owned subsidiary of Popular, Inc., a full service financial services provider with operations in Puerto Rico, the United States, the Caribbean and Latin America. The E-LOAN deposit products are insured with the FDIC through Banco Popular North America.
Consumer Privacy
Our position is simple: Your personal information is your private property. We never sell or share your information with third party marketers. In fact, we won't share it with anyone unless you explicitly instruct us to do so.
Consumers have recognized E-LOAN for its trustworthiness and respect for customers. Three independent studies conducted by TRUSTe and The Ponemon Institute ranked E-LOAN as one of the Top 20 Most Trusted Companies for Privacy in America. In another independent study conducted by The Customer Respect Group, E-LOAN received the overall highest rating in the Online Customer Respect Study of North America's largest financial services firms.
Recognition
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Awarded Top 20 Companies for Privacy (December 2008)
A national independent study of consumers conducted by TRUSTe and the Ponemon Institute ranked E-LOAN as one of the top twenty most trusted companies for privacy in the United States.
We received this prestigious honor after undergoing stringent reviews from both consumers like you and a panel of experts.
Original news release: Ponemon Institute and TRUSTe Announce Results of Annual Most Trusted Companies for Privacy Survey.
Rated #1 Mortgage Web Site for Fifth Consecutive Time (May 2008)
Keynote WebExcellence has once again ranked E-LOAN as the number one mortgage web site. The Keynote Scorecard uses 200+ expert-determined criteria to measure a websites' ability to meet mortgage best practice guidelines. E-LOAN was ranked number one for the functionality of its web site.
E-LOAN Ranked #1 for Customer Respect (November 2006)
The Customer Respect Group, an international research and consulting firm that focuses on how companies treat their online customers, reported that the E-LOAN Customer Respect Index (CRI) Rating was the highest among all financial services firms in their independent survey. E-LOAN led the overall ranking with a consumers' trust index score of 7.9 compared to the industry average of 5.7.
Ranked #3 in Privacy (August 2005)
The Customer Respect Group placed E-LOAN at #3 of 464 major corporations in matters of protecting privacy. E-LOAN was the only financial company to make the top ten.
Safest Places on the Web (Computerworld: April 2005)
E-LOAN was listed as one of the "Top 20 Safest Sites" in the April 2005 edition of Computerworld Magazine. Consisting of websites that met or exceeded certain criteria for protecting private information, E-LOAN joined the ranks of companies like eBay, Apple and Yahoo.
Original article: Safest Places On the Web
Highest Customer Respect Rating (March 2005)
E-LOAN received the highest rating in the First Quarter 2005 Online Customer Respect Study of North America's largest financial services firms.
Easiest Site For Consumers to Use (March 2004)
E-LOAN's Home Equity website was rated Easiest for Consumers to Use and cited for "Least Amount of Effort to Apply" and "Fast Process."
State Licenses
E-LOAN holds state licenses for both mortgage and auto. Specific licenses vary by state.
Returning Customers: 