What is Phishing?

Phishing is any attempt to steal information from you by someone pretending to be a trusted person or brand. For example, an email asking for your account number pretending to be from Eloan itself, when in fact it is an Eloan scam, a person using Eloan branding fraudulently.

We continuously work to avoid malicious attempts by third-parties, who use our brand name without our approval to conduct illegal activities. Also, we believe that the most important step to let you know that Eloan is safe by sharing with you our expertise on how to manage these situations and how to avoid them in the future.

  Beware of Eloan Scam, people posing as Eloan employees via Calls, emails and Text.

  Eloan will never contact a person with a pre-approved offer for a loan if that person has not applied for it online in this website (eloan.com).

  We will never ask for any confidential information, money or gift cards in exchange for a pre-approved offer for a loan.

Here are some examples of Phishing & Scamming attempts (click to enlarge):

Text Message Phishing Email Message Phishing

 

Quick tips to identify whether you have received a suspicious email, phone call or text:

  • Eloan will never call you. If you received phone call, hang up and report it.
  • Eloan will never send you a text message or SMS. If you received one, don’t reply and report it.
  • If you receive an email claiming to be from Eloan:
    • Make sure the sender’s address has an eloan.com domain. Phishing emails are becoming more sophisticated and difficult to distinguish from legitimate emails.
    • Eloan will never send an attachment in an email. Don’t open any attachment and report it.
    • Eloan will never send you an email stating that you are pre-approved or pre-qualified for a loan. Delete or report any emails with this copy.
  • Eloan will never ask you form of payment or value item in exchange for a loan. For example, you will never be asked to send gift cards, account transfers, payments via Paypal or Venmo.

How do you report phishing activity? Here’s how:

  • Contact us directly here.
  • Forward phishing emails to spam@uce.gov. Your report is most effective when you include the full email header, but most email programs hide this information.
  • File a report with the Federal Trade Commission at FTC.gov/complaint
  • Visit Identitytheft.gov. Victims of phishing could become victims of identity theft; there are steps you can take to minimize your risk.
  • Report phishing email to reportphishing@apwg.org. The Anti-Phishing Working Group – which includes ISPs, security vendors, financial institutions and law enforcement agencies – uses these reports to fight phishing.
  • If you feel complied to write a review as a phishing victim in our Eloan Trustpilot Account, we will certainly address the situation and let you know how to report it properly. Keep in mind that Trustpilot manages reviews from customers that went through the experience with our personal loan product and a malicious phishing attempt by a third party is not considered a customer review. Phishing reviews are managed by a compliance team and once the investigation is terminated the review may be removed.


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