Privacy Practices

  TRUSTe online privacy certification

Important Information regarding our Privacy Practices

E-LOAN has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at 1-866-576-7283. If you are not satisfied with our response you can contact TRUSTe here.

E-LOAN’s Privacy Policy covers the information provided to us when you call or visit the E-LOAN website and seek to obtain financial products or services. Products and services are intended for U.S. Residents over 18 years of age

  • Types of information and how we collect it
      We may collect the following information through your use of our website on online forms: name, email, address, phone number, social security number and banking information
  • Use of Information
      We use your personal information to respond to your requests for our financial products and services or to provide you with information about products or services that may be of value to you.
  • Sharing Information
      We may share your personal information with third parties who are involved with loans or savings account processes, who assist with email distribution and collecting survey information, who are our affiliates and to comply with legal requirements.
  • Access and Choice
      You can access your account information at anytime, 24 hours a day, and 7 days a week. Simply log in using the Username and Password you entered when you first opened your Savings or CD account.
  • Contacting E-LOAN:
      E-LOAN, Inc.
      Attn: Privacy
      P.O. Box 690547
      Orlando, FL 32869-0547

Please be aware that other websites that you may access through our site may collect personally identifiable information about you. Our Privacy Policy does not cover those third party websites, and we encourage you to read their privacy policies prior to providing them with your personal information. Click here to view our comprehensive E-LOAN Privacy Policy.

E-Loan Deposit Privacy Policy

All deposit products offered through E-LOAN, Inc. (E-LOAN) will be opened through Banco Popular North America (BPNA), a New York state chartered bank insured by the FDIC that is the direct parent company of E-LOAN (i.e. E-LOAN is a wholly-owned subsidiary of BPNA). Processing services are provided by BPNA. All deposits with BPNA are insured for the maximum amount allowed by law, and all balances on deposit with BPNA (whether directly or through E-LOAN) would be combined for purposes of determining FDIC coverage eligibility. Effective July 22, 2010, the new standard maximum deposit insurance amount (SMDIA) is made permanent to $250,000. Your deposits are insured up to $250,000 per depositor. You may qualify for more than $250,000 in coverage if you hold deposits in different account ownership categories. For more information about FDIC insurance coverage, visit

Because BPNA holds these accounts, we are providing you with a copy of their privacy policy, which applies to these deposit products. BPNA will use your information solely to provide services on these accounts.

Please click here to view the BPNA privacy policy

Please click here to view E-LOAN’s Privacy Policy