Quick tips to identify whether you have received a suspicious email, phone call or text:

  • Eloan will never call you. If you received phone call, hang up and report it.
  • Eloan will never send you a text message or SMS. If you received one, don’t reply and report it.
  • If you receive an email claiming to be from Eloan:
    • Make sure the sender’s address has an eloan.com domain. Phishing emails are becoming more sophisticated and difficult to distinguish from legitimate emails.
    • Eloan will never send an attachment in an email. Don’t open any attachment and report it.
    • Eloan will never send you an email stating that you are pre-approved or pre-qualified for a loan. Delete or report any emails with this copy.
  • Eloan will never ask you form of payment or value item in exchange for a loan. For example, you will never be asked to send gift cards, account transfers, payments via Paypal or Venmo.

How do you report phishing activity? Here’s how:

  • Contact us directly here.
  • Forward phishing emails to spam@uce.gov. Your report is most effective when you include the full email header, but most email programs hide this information.
  • File a report with the Federal Trade Commission at FTC.gov/complaint
  • Visit Identitytheft.gov. Victims of phishing could become victims of identity theft; there are steps you can take to minimize your risk.
  • Report phishing email to reportphishing@apwg.org. The Anti-Phishing Working Group – which includes ISPs, security vendors, financial institutions and law enforcement agencies – uses these reports to fight phishing.


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